GENERAL INFORMATION

What is Rise Student Living’s mission?

Rise Student Living is committed to creating safe, supportive, and inspiring environments where students can flourish academically, socially, and personally. The focus is on building vibrant communities that feel like home.

Who typically lives at Rise Student Living?

Our accommodations are designed for university students from diverse backgrounds and fields of study. We have a mixture of students in different years of study and international students.

Is there staff on-site to support students?

Yes, each property is supported by a dedicated on-site team to assist with day-to-day needs, maintenance requests, and general support. In addition, all locations feature House Comms to help foster a sense of community among residents. We also have Resident Managers living on-site to aid students after hours, ensuring continued support and peace of mind

How does Rise Student Living promote student well-being?

We offer wellness-focused amenities, host regular social and educational events, and provide access to mental health resources. Creating a balanced lifestyle is a core part of our approach.

Are there opportunities for students to get involved?

Absolutely. Students can participate in residence events, join leadership programs, or apply to become House Comms. These opportunities help build confidence, friendships, and valuable life skills.

How does Rise Student Living handle emergencies?

All properties are equipped with emergency protocols, including fire safety systems and secure access control. Staff are trained to respond to urgent situations, and emergency contact details are provided upon move-in.

Is Rise Student Living affiliated with any universities?

While we work closely with many institutions, Rise Student Living operates independently. This allows us to serve students from multiple universities in each city.

How can parents stay informed or involved?

We encourage open communication between students, parents, and our property teams. Parents may contact the residence directly for general inquiries, and students are welcome to share updates or invite parents to visit.

What is the move-in process like?

Students receive detailed instructions ahead of move-in day, including checklists, key collection procedures, and orientation schedules. Our team is on hand to ensure a smooth and welcoming experience.

Is Rise Student Living available in multiple cities?

Yes, we operate in several major cities across South Africa, with each location offering its own unique features and proximity to local universities. Availability may vary, so we recommend checking our website or contacting the team for details.

FINANCE INFORMATION

What is included in the monthly rent?

The monthly rent typically covers semi furnished accommodation, utilities (water and electricity), high-speed Wi-Fi, 24/7 security and access control, and on-site support services. Please check the specific property listing for any additional inclusions or exclusions.

Are there any upfront costs or deposits?

Most Rise Student Living properties require a refundable security deposit and an administration or application fee. Details may vary by location.

How do payments work?

Rent is usually paid monthly via debit order or EFT. Payment schedules and due dates will be outlined in the Lodger Agreement. Late payments may incur penalties.

Can I pay the full year’s rent upfront?

Yes, full upfront payments are accepted. Please inquire directly with the property management team for available options.

Is financial aid or student bursary support accepted?

Rise Student Living accepts payments from recognized bursary providers and financial aid schemes. Documentation may be required to confirm funding arrangements.

Are there any additional costs I should be aware of?

Potential additional costs may include laundry services, parking fees (if applicable), replacement fees for lost keys or access cards, and optional add-ons like cleaning services.

What happens if my child needs to cancel or move out early?

Cancellation policies vary by lease type. Early termination may incur fees or require notice. It’s important to review the lease terms carefully before signing. You are entitled, in terms of the Consumer Protection Act, 68 of 2008 to terminate this Agreement by giving the Owner at least 20 (twenty) business days written notice. Should you elect to terminate this Agreement before the expiry date you will however be liable for a reasonable cancellation penalty. You agree that the reasonable cancellation penalty will be 1 (one) month’s Accommodation Fee.

Is there insurance for personal belongings?

Rise Student Living does not automatically provide insurance for personal items. Parents are encouraged to consider renter’s insurance for added protection.

How secure is the payment process?

All payments are processed through secure, verified platforms. Rise Student Living prioritizes data protection and financial security.

Who can I contact for billing or finance-related questions?

Each property has a dedicated finance or admin contact. You’ll receive their details upon signing up, or you can reach out via the Rise Student Living website.

ROOM & FACILITIES

What types of rooms are available?

Rise Student Living offers a variety of room options to suit different preferences and budgets, including private studios, shared apartments, and en-suite rooms. Each room is thoughtfully designed for comfort, privacy, and productivity.

Are the rooms furnished?

Yes, all rooms come semi furnished with essentials such as a bed, desk, chair, wardrobe, and shelving. Kitchens and bathrooms are also equipped with modern fittings.

Is bedding provided?

No, students are required to bring their own bedding.

Do rooms have private bathrooms?

This depends on the room type. Private rooms include private bathrooms, while shared apartments may have communal bathrooms.

Are kitchen facilities available?

Yes, all accommodations include access to kitchen facilities. Private units have private kitchenettes, while shared apartments offer communal kitchens with appliances such as fridges, microwaves, and stoves.

Is there laundry on-site?

Yes, each property has a dedicated laundry room with washers and dryers. These operate on tokens allocated to students monthly.

What security measures are in place?

Rise Student Living prioritizes safety with 24/7 security, CCTV surveillance, secure access control, and on-site staff available to assist students.

Are there study areas and communal spaces?

Absolutely. Properties feature quiet study zones, lounges, and communal areas designed to foster collaboration and relaxation.

Is there Wi-Fi in the rooms?

Yes, high-speed Wi-Fi is available throughout the property, including individual rooms and common areas.

Are cleaning services provided?

Common areas are cleaned regularly by the cleaning team. Students are responsible for cleaning their owns dishes and rooms. Shared facilities i.e. Showers, bathrooms, toilets, within shared rooms are cleaned once a week.

Is parking available?

Some locations offer limited FREE parking spaces, which may require advance booking. Please check with the property manager.

Are there any recreational facilities?

Many Rise Student Living properties include gyms, outdoor spaces, games rooms, or social lounges to support student wellness and community engagement.

Can parents visit the property?

Yes, parents are welcome to visit. We encourage scheduling visits in advance to ensure staff availability for tours or assistance.

SAFETY & SECURITY

What security measures are in place at Rise Student Living?

All properties are equipped with 24/7 security, including CCTV surveillance, secure access control systems, and on-site personnel trained to respond to emergencies.

Is there staff available after hours?

Yes, each residence has a Resident Manager/s living on-site to assist students outside of regular office hours, ensuring support is always available.

How is access to the building controlled?

Entry to the building and individual apartments is managed through secure electronic access systems. Only registered residents and authorized personnel can enter.

Are visitors allowed?

Visitors are permitted during designated hours or days and must follow sign-in procedures. This helps maintain a safe and respectful environment for all residents.

What happens in case of an emergency?

Emergency protocols are in place for fire, medical, and security incidents. Staff are trained to respond quickly, and students are briefed on procedures during orientation.

Is there fire safety equipment on-site?

Yes, all buildings are fitted with fire alarms, extinguishers, and evacuation signage. Regular safety checks and drills are conducted to ensure compliance and readiness.

How are maintenance issues handled?

Students can report maintenance concerns through a dedicated system or directly to the property team. Urgent issues are prioritized to ensure safety and comfort.

Are students briefed on safety procedures?

Yes, safety orientation is provided during move-in, and ongoing reminders are shared throughout the year. This includes guidance on personal safety, emergency contacts, and building protocols.

Is there support for students experiencing distress or safety concerns?

Rise Student Living encourages students to speak with on-site staff or House Comms if they feel unsafe or need support. Referrals to professional services can also be arranged when needed.

How can parents stay informed about safety?

Parents are welcome to contact the property team for general safety inquiries. While student privacy is respected, we aim to maintain open communication and provide peace of mind.

APPLICATION & LEASE

How can my child apply for a room at Rise Student Living?

Students can book directly through the Rise Student Living Website https://www.risestudentliving.com The process includes selecting a room type, completing an application, and submitting required documentation.

Is there a minimum lease period?

Yes, lease durations typically align with academic terms and range from 10,11 or 12 months. Shorter stays may be available at select locations, please check with the property team.

Can parents assist with the booking process?

Absolutely. Parents are welcome to support their child during the application process and may be listed as emergency or financial contacts if needed.

What documents are required for application?

Students and Parents/Guardians will need to provide a copy of their ID or passport, proof of Physical Residence (not older than 3 months) and proof of income (if applicable), proof of funding (If applicable), proof of enrolment at the University.

Is there a waiting list if rooms are fully booked?

Yes, if a property reaches full capacity, students may be placed on a waiting list and contacted if a room becomes available.

Can students choose their roommates?

In shared units, students may request to share with friends. While Rise Student Living tries to accommodate preferences, placements are subject to availability.

Are Lodger Agreements signed digitally or in person?

Lodger Agreements are typically signed digitally for convenience. Parents will receive a copy for their records.

What happens if a student needs to cancel their booking?

Cancellation policies vary by property and lease type. Fees may apply, and advance notice is usually required. We recommend reviewing the terms carefully before signing. You are entitled, in terms of the Consumer Protection Act, 68 of 2008 to terminate this Agreement by giving the Owner at least 20 (twenty) business days written notice. Should you elect to terminate this Agreement before the expiry date you will however be liable for a reasonable cancellation penalty. You agree that the reasonable cancellation penalty will be 1 (one) month’s Accommodation Fee.

Can students renew their lease for the following year?

Yes, Students are encouraged to renew their leases should they be returning for studies in the following academic year. Renewal notices are typically issued well in advance, allowing ample time to secure their preferred room type.

Is there flexibility to upgrade or change rooms after move-in?

Room changes may be possible depending on availability and lease terms. Requests should be directed to the property manager.

Are there any age restrictions for booking?

Rise Student Living is designed for university students, typically aged 18 and above.

Can parents/guardians co-sign the lease or be guarantors?

Yes, parents/guardians are required to co-sign or act as guarantors, especially if the student is underage or lacks financial history.

SUPPORT

Who can I contact if I need help with something in my room?

You can reach out to the on-site property team or log a maintenance request through the resident portal. Urgent issues are prioritized, so don’t hesitate to report them.

Is there someone available after hours?

Yes, each property has a Resident Manager/s living on-site to assist with after-hours concerns. You’ll receive their contact details during orientation.

What if I feel overwhelmed or need emotional support?

We understand that student life can be challenging. You’re encouraged to speak with Student Life Coordinator, who can guide you to professional support services or refer you to campus wellness resources.

How do I report a safety concern?

Safety concerns should be reported immediately to the property team or Resident Manager. All properties are equipped with security protocols and trained staff to respond appropriately.

Can I get help with settling in or making friends?

Absolutely! House Comms and student ambassadors host regular events and are here to help you feel at home. Don’t be shy, reach out and get involved.

What if I have a question about my Lodger Agreement or payments?

For any lease or billing questions, contact the admin or finance team at your property. Their details are shared during move-in and available at reception.

Is there support for international students?

Yes, our team is experienced in helping international students adjust to life in South Africa. We can assist with orientation, local tips, and connecting with fellow students.

How do I stay informed about updates or events?

Keep an eye on your email, notice boards, and WhatsApp groups (if applicable). Important updates and event invites are shared regularly.

What if I have a complaint or suggestion?

We value your feedback. You can speak directly with the property manager or submit feedback anonymously through the resident portal.

Can I request a room change if needed?

Room changes may be possible depending on availability and your lease terms. Speak with the property management team to explore your options.

STUDENT LIFE & COMMUNITY

What kind of student community does Rise Student Living foster?

Rise Student Living is more than just accommodation, it’s a vibrant, inclusive community where students are encouraged to connect, collaborate, and grow. We aim to create a supportive environment that feels like home.

Are there social events or activities for students?

Yes! Each property hosts regular social, cultural, and wellness events to help students build friendships and enjoy a balanced lifestyle. From movie nights and workshops to fitness challenges and community dinners, there’s something for everyone.

How are students supported in adjusting to university life?

Our House Comms and on-site teams are trained to help students settle in, navigate challenges, and feel part of the community. Orientation programs and peer-led initiatives are designed to ease the transition and promote belonging.

Is there a focus on student wellness?

Absolutely. We prioritize mental, emotional, and physical well-being through access to wellness resources, quiet study zones, fitness facilities, and events that promote self-care and resilience.

Do students have opportunities to take on leadership roles?

Yes, students can apply to become House Comms or community ambassadors. These roles help develop leadership skills, build confidence, and contribute positively to the residence culture.

How does Rise Student Living promote inclusivity?

We celebrate diversity and strive to create a respectful, welcoming space for all students, regardless of background, identity, or field of study. Inclusivity is a core value in everything we do.

Are there quiet spaces for studying and reflection?

Each property includes designated study areas, quiet zones, and communal lounges where students can focus, collaborate, or unwind in a peaceful setting.

How can parents stay connected to what’s happening in the community?

While we respect student privacy, parents are welcome to reach out to the property team for general updates. Students are also encouraged to share news and invite parents to visit during open days or special events.

What makes Rise Student Living different from other student housing options?

Our focus on community, wellness, and personal growth sets us apart. We don’t just provide rooms, we create environments where students feel safe, supported, and inspired to flourish.